After-Sales Service & Warranty Policy

1. Returns for Quality Issues

We stand behind the quality of our furniture. Returns or exchanges are accepted only if there is a verified issue caused by our side (e.g., product damage, manufacturing defects, or incorrect color swatches).

  • Report an Issue: If your item arrives damaged or defective, please contact us immediately.

  • Required Documentation: To expedite the process, please provide:

    • High-quality photos from multiple angles.

    • Photos of the packaging (if damaged).

    • A short video (if necessary to demonstrate the issue).

  • Our Resolution: Once the defect is confirmed, we will provide a solution at no cost to you, including:

    • Shipping replacement parts.

    • Arranging professional repairs.

    • Replacing the item if necessary.

2. One-Year Limited Warranty

We provide a 1-year manufacturer’s warranty from the date of delivery, covering defects in materials and craftsmanship.

  • What is Covered: Genuine manufacturing flaws under normal residential use.

  • What is Not Covered: Damage caused after delivery (e.g., accidents, misuse, or unauthorized modifications), and non-transferable resales.

3. Lifetime Spare Parts Support

We ensure your furniture remains functional for years to come with our dedicated parts program:

  • Within 90 Days of Purchase: * Up to 2 sets of spare parts sent for free (including shipping).

  • After 90 Days: * Lifetime availability of spare parts.

    • You only pay the actual shipping cost; the parts themselves are provided at no extra charge.

4. Custom Orders

Currently, we do not support custom sizing or color changes beyond our existing options. Select products may offer curated upholstery customization.

  • Production Time: Custom items require longer lead times; please refer to the estimated delivery date on the product page.

  • Satisfaction Commitment: Unlike many brands, we still allow returns or exchanges for custom items if there is a manufacturing defect or quality issue.

5. Post-Delivery Care

Our warranty is strictly for manufacturing defects. Damage occurring after successful delivery (such as spills, scratches, or wear and tear) is not covered. However, we are always happy to:

  • Provide maintenance advice.

  • Offer guidance on care and DIY repairs.

Key Improvements Made:

  1. Strict Return Criteria: Explicitly stated that returns are only for "verified issues caused by our side" (damage, defects, etc.).

  2. Professional Tone: Used industry-standard terms like "Manufacturing Defects" and "Material & Craftsmanship."

  3. Clear Logistics: Clarified that the "Lifetime Support" only charges for shipping after the initial 90-day window.